AutonomAI
Refund Policy
Last updated: April 16, 2026
This policy applies to digital and consulting services provided by AutonomAI.
Consulting services and custom projects
For custom services delivered based on analysis, strategy, implementation, or configuration, refunds are not granted for work already performed, delivered documents, or time allocated after order confirmation, except where the law requires otherwise or where demonstrable non-conformity of the service exists.
Subscriptions and recurring services
If you purchase a recurring service, you may request termination for future periods in accordance with the contract. Amounts already invoiced for periods that have already begun are non-refundable, except as expressly provided in the contract or required by law.
Non-conformity or technical issue
If the service does not function as agreed, please contact us in writing. We will attempt to remedy the issue by:
• re-delivery;
• service adjustment;
• price reduction or cancellation, if remediation is not possible and the law permits.
Digital services and online content
For digital content or services provided online, consumer rights may vary depending on the nature of the product and the time of use. In some cases, if performance has begun with the client's express consent, the right of withdrawal may be limited under the law.
How to request a refund
For a refund request, write to:
E-mail: contact@autonomai.ro
Include:
• your name;
• the service purchased;
• the date of purchase;
• the reason for the request;
• any relevant supporting evidence.
Review period
We review the request promptly and respond based on the nature of the service and the available documentation.